The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I do custom orders of my original designs. Contact me for more information.
Looking to find your ring size? The best way to find your ring size is to use a ring sizer. Inexpensive ring sizers are readily available online. You can also find ring sizers at most retailers who sell jewelry.
Contact me if you'd like one sent to you.
I currently have availability for wholesale orders.
Please contact me via my Etsy shop or email me at onatajewelry@gmail.com
Check "purchases and reviews" under "my account" to find your shipping date. Orders are processed in the order they come in, creating a queue. This typically is 1-2 weeks, however times can change as needed to create quality jewelry. Rush orders and priority shipping are available at checkout for additional shipping fees.
Onata is not responsible for lost or damaged items in shipping.
International shipping times vary greatly.
USPS does not guarantee delivery and cannot track items once they have left the country. To track items outside the US using USPS please contact your local post and or local customs offices.
*Please choose FedEx in "shipping upgrades" for guaranteed and trackable shipping!
*USPS priority shipping includes $200 insurance international but is not guaranteed or trackable.
Onata is not responsible for lost or damaged items in shipping.
Please choose shipping upgrades when shipping internationally!